Why can I sign up but still not access my wallet?
Wallet access requires confirmed email and successful provider verification. Complete the confirmation email first, then retry wallet verification.
DP
FAQ
Frequently asked questions about accounts, wallet access, and security.
How do I resend account confirmation?
Use the Resend confirmation email action from the sign-in form or after an unconfirmed signup response.
Can Otzarel reverse an on-chain transfer?
Confirmed on-chain transactions are generally irreversible. Contact support immediately for fraud investigation if a transfer is unauthorized.
How do I export my account data?
Open Settings and use Export personal data to download your account records in JSON format.
What should I do if I suspect account takeover?
Reset your password, sign out from all active sessions, and submit a Report Fraud request immediately.
How long are support requests retained?
Support records follow Otzarel Data Retention Policy timelines and legal requirements.